Frequently Asked Questions
Everything you need to know about shopping with Kiwi & Co.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.
Where are your clothes manufactured?
At Kiwi & Co, we pride ourselves on ethical sourcing. Our collections are produced in small batches across certified factories in Europe and Asia to ensure high-quality craftsmanship and fair labor practices.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times are calculated at checkout based on your specific location.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our team for personalized advice.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.